Telecommunications giant, Nokia (not the Nokia brand of devices by HMD Global) has announced its ‘strictly business’ digital assistant. MIKA or the ‘Multi-purpose Intuitive Knowledge Assistant’ is the first digital assistant customised for telecommunication operators and engineers.
Powered by Nokia’s AVA cognitive services platform, MIKA is designed to provide voice-dictated automated assistance that saves time and frees highly skilled workers to focus on critical tasks. It combines augumented intelligence with automated learning to provide access to a wide range of tools, documents and data sources.
The application of MIKA in a real life scenario could ‘give back’ more than one hour of productive time every day to engineers, by providing recommendations based on similar issues seen in other networks. It is available via a Web interface and Mobile agent, and is expected to be demonstrated at the MWC 2016.
In addition, Nokia also announced the Predictive Repair which will be available for consumer trials by March 2017. This care service for operators helps predict hardware failures and recommend replacements up to 14 days in advance, with up to 95 percent accuracy.
Similar to Nokia; Amazon, Apple, Google and Microsoft all have personalised digital assistants – Alexa, Siri, Google Now and Cortana respectively, in common. The difference is that while MIKA is focused on the helping engineers through their task, other are bundled with smartphones and smart home device, and are very much involved in user’s daily activities.
